SHIPPING & RETURNS

Thank you for visiting and shopping at Mucky Monkeys.​ 

​

Following are the terms and conditions that constitute our Shipping Policy.

​

Domestic Shipping Policy and Shipment Processing Time

All orders are processed within 24 hours. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, the monkeys will contact you via email or telephone.

​

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

​

Shipment method

Evri and InPost.

​

Estimated delivery time

3-5 business days 2 business days 1-2 business days

​

Shipment cost

£2.82 - £4.15 depending on the pack ie loungers will cost more to post. 

               

* Overnight delivery is only available for orders with delivery addresses within the United Kingdom.

Delivery delays can occasionally occur, here the Mucky Monkey team will contact you directly if we are experiencing any delays. 

​

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

​

Damages

Mucky Monkeys is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us straight away and we will rectify any issues and resend any items that are damaged. 

​

Our ​Return & Refund Policy​ provides detailed information about options and procedures for returning your order.